Some cash, motor licence offices open, but only visit if urgent
18 June 2020
Some of the City of Cape Town’s motor licence and cash offices are open, but customers are advised to only visit the offices in person if urgent or if they cannot make use of the online services that are available. This will help to reduce queues as offices are running on a skeleton staff complement to adhere to the COVID-19 regulations. A grace period is also in effect for those who needed to renew their motor licence but could not do so due to the national lockdown.
The City has been opening its revenue and motor vehicle licencing offices in a phased manner to ensure COVID-19 regulations are met.
Offices that are open are operating with a reduced number of staff in accordance with COVID-19 regulations. This is because if staff in one office are diagnosed with COVID-19 and need to quarantine or self-isolate, there is a back-up team that can take over.
To avoid queues and to prevent the spread of COVID-19, rather visit at a later stage if possible or register for e-Services and do vehicle renewals or account payments online. Please be patient as there are high volumes of online renewals taking place.
If customers need to go into an office, do so as early as possible in the day in case of high volumes.
For motor vehicle licence renewals, there is a 90-day grace period that applies to customers who had to renew their licences between 23 March and 31 May. They have until 29 August 2020 to do so.
The 90-day grace period applies for:
Expired driving licence cards
Learner’s licences
Professional driving permits (PrDPs)
Roadworthy certificates
Temporary driving licences
Vehicle registration and licence renewal discs
In addition, the validity period for the renewal of a motor trade number licence is extended for a further six months from 1 June 2020.
• Motorists who applied for a vehicle licence renewal via e-Services before 26 March 2020 (prior to the national lockdown) do not need to reapply. Please be patient while your Motor Vehicle Registration Licence is delivered to you as the South African Post Office is working through its backlog.
• All vehicle owners who have applied online for the renewal of vehicle licences from 26 March 2020 (during the national lockdown) will need to re-apply online as all these applications have either expired or could not be processed due to the COVID-19 lockdown.
The City assures its customers it has taken all the necessary COVID-19 precautions as per the guidance of the Western Cape Government and National Authorities. Customers are urged to adhere to social distancing rules while in a queue.
Before customers may enter a customer facility, a screening process takes place and a maximum of 20 people are allowed into the buildings (increased during rainy weather if required), while social distancing is maintained. Preference is given to senior citizens and customers with disabilities.
Yesterday, 17 June 2020, the City opened its revenue and Motor Vehicle Registration and Licencing offices in Strandfontein and Fish Hoek. Please call ahead of time to check on opening hours if in doubt.
Latest office openings and operations
| Area | Opening and closing times | Services available | |
| Fish Hoek Municipal and MVRL offices | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30 | Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licencing of all vehicles | |
| Strandfontein Municipal and MVRL offices | Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30 | Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licencing of all vehicles | |
Cape Town Civic Centre Cash Office CLOSED UNTIL FURTHER NOTICE | Closed due to a positive COVID-19 staff case. Deep cleansing is under way. Customers will be notified when the office opens again. The Motor Vehicle Renewal and Licencing office is open. | | |
| Parow Municipal and MVRL Office | Weekdays: 08:00 to 15:30 Saturday: Closed | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Kuils River Municipal and MVRL Office | Weekdays: 08:00 to 15:30 Saturday (first and last of the month): 08:00 to 11:30 | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Brackenfell Municipal and MVRL Office | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | - Registration and licencing of all vehicles
- Municipal account
Payments - Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Municipal and MVRL Office in Liberty Promenade Mall, Mitchells Plain | Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30 | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Municipal and MVRL Office in the Table Bay Mall | Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30 | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Plumstead Municipal and MVRL Office | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebates applications
| |
| Strand Municipal and MVRL Office | Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30 | - Registration and licencing of all vehicles
- Municipal account payments
- Payment arrangements
- Indigent applications
- Rates rebate applications
| |
| Wesfleur Municipal office | Weekdays: 08:00 to 15:30 Saturday: 1st and last of the month 08:00 to 11:30 | - Municipal account payments
- Payment arrangements
- Indigent applications
Rates rebates applications
| |
| Lentegeur Municipal office | Weekdays: 08:30 to 15:30 Weekends: 08:00 to 11:30 | - Municipal account payments
- Payment arrangements
- Indigent applications
Rates rebates applications
| |
| Atlantis MVRL Office, Avondale | Monday, Wednesday and Friday: 08:00 to 15:30 Saturday: closed | Registration and licencing of vehicles | |
Use online services where you can.
For account payments:
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
e-Services: Use the City’s online e-services portal
ATM: contact your bank to add the City as an ATM beneficiary
Register on e-Services
renew vehicle licences
submit water/electricity readings
pay accounts online
view current account and account history
apply to receive accounts via email
log service requests
To register for e-Services visit: online e-services portal
End
Published by:
City of Cape Town, Media Office
